Notice of Privacy Practices

Please review this notice carefully. Monroe Pharmacy is committed to protecting information you provide when receiving pharmacy services, visiting this website, or submitting an online pharmacy request.

Information we collect

Depending on how you use the website, we may collect:

• Contact and identifying information, including name, phone number, address, and date of birth.
• Prescription and pharmacy information, including medication names, prescription numbers, transfer details, and information you voluntarily provide.
• Basic technical information needed to operate and secure the website, such as IP address, device or browser information, and pages requested.

How we use information

We use information to process refill and transfer requests, communicate with you and other pharmacies or healthcare participants when appropriate, maintain required records, secure our systems, and comply with applicable law.

Health information

Information that identifies you and relates to prescriptions, medications, or pharmacy services may be protected health information. Monroe Pharmacy uses and discloses such information only as permitted or required by applicable law.

Your rights

Subject to applicable law, you may:

• Request an electronic or paper copy of health information we maintain about you.
• Ask us to correct information you believe is incorrect or incomplete.
• Ask us to contact you in a specific way or at a different address.
• Ask us to limit certain uses or disclosures. We may not be required to agree, except in circumstances where the law requires it.
• Request a list of certain disclosures made during the prior six years.
• Request a paper copy of this notice at any time.
• Choose a personal representative who has legal authority to act for you.
• File a privacy complaint without retaliation.

Your choices

You may tell us whether and how to share information with family, friends, caregivers, or others involved in your care or payment. If you cannot communicate your preference, we may share information when we believe it is in your best interest and the law permits it.

We will obtain written authorization before using health information for purposes that require it, including most marketing, a sale of health information, or uses of psychotherapy notes if we maintain them. You may revoke an authorization in writing, except to the extent we have already relied on it.

How we protect information

We use administrative and technical safeguards, including encrypted website transmission, access restrictions, private server-side storage, and confidential handling by authorized pharmacy personnel. No internet-based system can be guaranteed to be completely secure.

When information may be shared

We do not sell or rent personal or health information. We may use or share information to:

• Treat you, dispense prescriptions, coordinate care, and complete pharmacy transfers.
• Operate the pharmacy, improve care, train staff, and contact you when necessary.
• Bill for services and work with health plans or other payers.
• Address public-health and safety activities, product recalls, adverse events, and suspected abuse or neglect when authorized by law.
• Comply with health oversight, workers' compensation, law-enforcement, court, medical-examiner, organ-donation, national-security, or other legal requirements.
• Work with service providers that are legally required to safeguard protected information.

Substance use disorder records

If we receive records protected by federal substance use disorder confidentiality law, additional restrictions may apply. Such records generally may not be used against you in civil, criminal, administrative, or legislative proceedings without your written consent or a qualifying court order.

Our responsibilities

• We are required by law to maintain the privacy and security of protected health information.
• We will notify affected individuals when a breach may have compromised the privacy or security of their information, as required by law.
• We must follow the privacy practices described in the notice currently in effect.
• We will not use or disclose information for purposes not described here unless you authorize it or the law otherwise permits it.

Cookies and sessions

The website uses an essential session cookie to securely validate refill and transfer forms and show submission results. The cookie expires when the browser session ends. We do not use it for advertising.

Retention

We retain information for as long as needed to provide services, maintain business and pharmacy records, resolve requests, and meet legal or regulatory obligations.

Children

A parent, guardian, or other authorized person should submit requests for a minor when authorization is required. The website is not intended to solicit information directly from children under 13.

Changes to this notice

We may change this notice and make the revised terms apply to information we already maintain and information we receive in the future. The current version and effective date will remain available in the pharmacy and on this website.

Questions and complaints

Contact Monroe Pharmacy using the information below to exercise a right, request a paper copy, or submit a privacy complaint. You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights. We will not retaliate against you for filing a complaint.

Contact us

Monroe Pharmacy
Email: contactus@monroepharmacy.org
Phone: 360-926-0391
19955 US Highway 2, Monroe, WA 98272